Terms of Use

Last Revised on 08.09.2024.

Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the website and services of BusinessClassFares LLC, doing business as Business Class Flights (“we,” “us,” or “our”). By using our Website or making a booking, you agree to be bound by these Terms.

1. Eligibility

1.1 You must be at least 18 years old and legally capable of entering into binding contracts.
1.2 By using our services, you represent and warrant that:

• You have the legal authority to enter into a binding agreement.
• You will use the Website and services only to make legitimate reservations for yourself or another person for whom you are legally authorized to act.
• You will inform others about these Terms and any applicable supplier rules when booking on their behalf.
• All information you provide is true, accurate, current, and complete.
• Neither you nor the person for whom you are booking are subject to sanctions (including economic or financial) administered by the EU, United Nations Security Council, U.S. government, or other relevant authorities that would prohibit use of our services.

1.3 We reserve the right to deny access to the Website or services at our sole discretion, at any time, for any reason, including violation of these Terms.

2. Scope of Services

We act solely as an intermediary between customers and airlines, hotels, and other travel suppliers. We do not own, manage, or control any suppliers. The travel services are subject to each supplier’s own terms and conditions, including fare rules, cancellation and refund policies, and limitations of liability.

3. Booking Conditions

3.1 All bookings are subject to availability and confirmation from the supplier.
3.2 The price quoted is not guaranteed until full payment has been received and the ticket or booking has been issued.
3.3 Once a booking is confirmed, any changes or cancellations are subject to airline fare rules and supplier restrictions.

4. Free Fare Lock

Our Free Fare Lock feature allows you to hold a fare at the quoted price for 24 hours without obligation to purchase. This reserves seats in the global distribution system, protecting against price increases during this period. If you claim the fare after 24 hours, it may be subject to new fare rules or price changes.

5. Price Match Guarantee

If, within 24 hours of booking, you find a lower price (including taxes and fees) for the same flight itinerary on a major online travel agency’s site, we will match the price by refunding the difference or cancel your booking for a full refund. The itinerary must match exactly (airline, flight number, dates, number of passengers, and seat type) and be available for booking without additional charges. Exclusions include membership programs, corporate discounts, group fares, consolidator fares, coupons, opaque tickets, or fare errors.

6. Payments

6.1 Payment is required at the time of booking unless otherwise specified.
6.2 Accepted forms of payment will be displayed at checkout.
6.3 Declined Payments: If your payment is declined or reversed, Business Class Flights reserves the right to cancel your booking without notice. Any costs incurred due to a declined payment and cancellation of the booking remain your responsibility.

7. Cancellations, Refunds & Changes

7.1 Tickets are generally non-refundable unless otherwise stated in the fare rules.
7.2 If permitted by the fare rules, cancellations or changes must be made no later than seventy-two (72) hours before scheduled departure.
7.3 Airline penalties, fare differences, and a minimum processing fee of $250 per passenger will apply.
7.4 Some fares and airlines do not allow cancellations or exchanges. If a ticket is not used or exchanged prior to departure, its value may be forfeited.
7.5 Canceling a reservation does not automatically initiate a refund. Customers must contact Business Class Flights to submit a request and provide required documentation.
7.6 All additional services as Tips and Ticket Protection are non-refundable past the 24 hours grace period.

8. Baggage Allowance

Baggage policies vary by airline. Fees may apply for exceeding weight, size, or number limits. Some airlines may not provide any free baggage allowance. Customers must review airline baggage rules prior to travel.

9. User Accounts

Users may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of login credentials and all activities under your account.

10. Supplier Responsibilities

Business Class Flights is not responsible for guaranteeing services of airlines, hotels, or other suppliers. All travel services are subject to supplier terms, conditions, and availability.

Business Class Flights cannot be held accountable for changes or alternations made by the Customer upon purchase along carrier’s failure to provide the service along special service assistance (pet in cabin, emotional support pet, wheelchair assistance etc.)

11. User Conduct

Users agree not to misuse the Website, including attempting to gain unauthorized access, transmitting harmful code, scraping content, or engaging in fraudulent activity.

12. Intellectual Property

All content on the Website, including logos, text, graphics, and software, is owned by Business Class Flights or its licensors. You may not copy, modify, distribute, or create derivative works without prior written consent.

13. Limitation of Liability

13.1 The Website and services are provided “as is” without warranties of any kind, express or implied.
13.2 To the fullest extent permitted by law, we and our suppliers are not liable for:

• Damages to computer systems, data, or property resulting from Website use.
• Injury, loss, or damages (including special, consequential, or punitive damages) arising from use of our services.
• Errors, omissions, or actions of travel suppliers, including cancellations, overbooking, delays, strikes, or force majeure.
• Additional expenses, rerouting, or government actions outside our control.
• Moral damages, including emotional distress, pain, or mental anguish.

13.3 Our total liability is limited to the purchase price of the booked services.
13.4 You waive all claims against Business Class Flights, its affiliates, directors, employees, or agents for losses or damages caused by suppliers or external factors.

14. Ticket Protection

Classic Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• No-Show Exclusion: Tickets not canceled prior to departure are not eligible for any refund or service.
• Non-Refundable Fee: Ticket Protection fees are non-refundable after 24 hours from purchase.

Premium Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• Flight Delay & Connection Coverage: One-time free rebooking if the passenger misses a departure due to significant delay, cancellation, or airline-caused disruption. Service and airline fees waived, provided seats are available in the same fare class.
• Baggage Protection: If a checked bag is not delivered within 5 business days of arrival, compensation of up to $1,000 per bag (maximum 2 bags per traveler). Claim must first be filed with the airline, then reported to Business Class Flights within 24 hours.
• No-Show Exclusion: Tickets not canceled prior to departure are not eligible for any refund or service.

Platinum Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• Flight Delay & Connection Coverage: One-time free rebooking if the passenger misses a departure due to significant delay, cancellation, or airline-caused disruption. Service and airline fees waived, provided seats are available in the same fare class.
• Baggage Protection: If a checked bag is not delivered within 5 business days of arrival, compensation of up to $1,000 per bag (maximum 2 bags per traveler). Claim must first be filed with the airline, then reported to Business Class Flights within 24 hours.
• Cancel For Any Reason (CFAR): Cancel at least 24 hours before departure for either (a) 100% airline credit (valid 1 year from date of purchase, non-transferable) or (b) 75% cash refund to original payment method.
• Next Trip Voucher: Upon trip completion, each traveler receives a voucher equal to the Ticket Protection cost (up to $150 per person). Valid for one year from trip completion. To claim, travelers must contact Customer Support or their assigned travel advisor.
• No-Show Exclusion applies.

15. Customer Documentation, Health & Check-In

15.1 Customers are responsible for obtaining passports, visas, and travel authorizations.
15.2 Certain destinations require vaccinations or health certificates; compliance is the traveler’s responsibility.
15.3 Travelers must check in at least 3 hours before international flights. Boarding cut-offs are set by the airline. Travelers are advised to verify schedules 24–48 hours before departure.

16. Privacy & Data Protection

Business Class Flights collects, stores, and processes personal information in accordance with applicable data protection laws. Data may be shared with travel suppliers for the purpose of fulfilling bookings. The Website uses cookies and tracking technologies. See our Privacy Policy for details.

We collect, use, and share personal information, including SMS consent data, in accordance with our Privacy Policy. Your SMS consent is not shared with third parties or affiliates. We comply with applicable data protection laws, including GDPR and CCPA, to protect your personal information.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Travel Management Group LLC, including messages for conversational purposes. Message frequency varies. Message and data rates may apply. See our Privacy Policy for details. Message HELP for assistance. Reply STOP to any message to opt out. For support, contact cs@bcflights.com or +1 (833) 833-2551.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Delaware, United States. Any disputes shall be resolved exclusively in the courts of Delaware.

18. Class Action Waiver

You agree that any disputes with Business Class Flights will be resolved on an individual basis and not as part of a class, consolidated, or representative action.

19. Chargebacks

19.1 By booking with us, you agree not to file improper chargebacks.
19.2 Improper chargebacks include, but are not limited to:

• Requesting a refund for non-refundable bookings beyond the 24-hour grace period.
• Requesting changes not permitted under the fare rules.
• Dissatisfaction with seating, routing, or carrier services provided as advertised.

19.3 Improper chargebacks are considered a breach of contract. Business Class Flights reserves the right to dispute such claims, provide evidence to payment processors, and recover all costs associated with the chargeback, including legal and administrative expenses.

20. Amendments

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of any updates.