Refund Policy

Refund Guarantee

Our internal policy, called Refund Guarantee, is available only when Ticket Protection is purchased. It allows us to negotiate, on your behalf, the terms and conditions of a refund directly with the airline companies (even if the ticket was non-refundable or issued through a third-party supplier, consolidator, or vendor). Refund Guarantee unlocks a refund option (not guaranteed until approved by the carrier) of up to 70% of the amount paid in cases where the airline provides only a voucher for future use.

We are not responsible for the duration of the negotiation process, as this depends entirely on the airline’s responsiveness. Refund Guarantee should be understood as an act of care in situations where carriers themselves do not provide any refund alternatives.

Exchanges, Cancellations and Refunds

All confirmed tickets are non-reroutable and non-transferable. If fare rules allow refunds or exchanges, a processing fee will be charged in addition to airline penalties or amounts recalled directly by the airline.

• Reservations must be canceled at least 24 hours before the scheduled departure; no-show tickets cannot be refunded or exchanged.
• Canceling a reservation does not automatically initiate a refund request—you must contact us to request it.
• Exchanges are possible only prior to scheduled departure.

Once tickets are issued, all refunds or changes are subject to the specific fare restrictions. Discounted fares are generally more restrictive and are often non-refundable and non-exchangeable. If you need flexibility, you should request a less restrictive fare before purchase. We have no authority to override airline restrictions.

Ticket Protection

Ticket Protection is an optional service available in three separate product levels: Classic, Premium, and Platinum. Each product includes its own coverage and conditions. Ticket Protection is not an insurance policy. Travel insurance is available separately from licensed insurance providers.

Classic Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• No-Show Exclusion: Tickets not canceled prior to departure are not eligible for any refund or service.
• Non-Refundable Fee: Ticket Protection fees are non-refundable after 24 hours from purchase.

Premium Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• Flight Delay & Connection Coverage: One-time free rebooking if the passenger misses a departure due to significant delay, cancellation, or airline-caused disruption. Service and airline fees waived, provided seats are available in the same fare class.
• Baggage Protection: If a checked bag is not delivered within 5 business days of arrival, compensation of up to $1,000 per bag (maximum 2 bags per traveler). Claim must first be filed with the airline, then reported to Business Class Flights within 24 hours.
• No-Show Exclusion: Tickets not canceled prior to departure are not eligible for any refund or service.
• Non-Refundable Fee: Ticket Protection fees are non-refundable after 24 hours from purchase.

Platinum Ticket Protection

• Medical Refund Guarantee: 100% refund of fully unused tickets if the traveler is hospitalized at the time of scheduled departure. A verifiable certificate is required, explicitly stating that a doctor prohibits travel. The reservation must be canceled at least 24 hours before departure. Refunds processed within 2–8 weeks.
• Partially Used Tickets: Free exchange of partially used tickets if the traveler is hospitalized at the time of scheduled return, with a verifiable medical certificate. Cancel at least 24 hours before return. Service fees waived; airline penalties and fare differences may apply.
• Flight Delay & Connection Coverage: One-time free rebooking if the passenger misses a departure due to significant delay, cancellation, or airline-caused disruption. Service and airline fees waived, provided seats are available in the same fare class.
• Baggage Protection: If a checked bag is not delivered within 5 business days of arrival, compensation of up to $1,000 per bag (maximum 2 bags per traveler). Claim must first be filed with the airline, then reported to Business Class Flights within 24 hours.
• Cancel For Any Reason (CFAR): Cancel at least 24 hours before departure for either
  • (a) 100% airline credit (valid 1 year from date of purchase, non-transferable), or
  • (b) 75% cash refund to original payment method.
• Next Trip Voucher: Upon trip completion, each traveler receives a voucher equal to the Ticket Protection cost (up to $150 per person). Valid for one year from trip completion. To claim, travelers must contact Customer Support or their assigned travel advisor.
• No-Show Exclusion: Tickets not canceled prior to departure are not eligible for any refund or service.
• Non-Refundable Fee: Ticket Protection fees are non-refundable after 24 hours from purchase.

Credit Card Chargebacks

You have the right to dispute charges with your credit card company (“chargebacks”). However, we encourage you to contact us first so we can resolve any questions or concerns. We retain the right to dispute any improper chargebacks and to cancel bookings affected by them.

Improper chargebacks include, but are not limited to:

• Disputes on non-cancellable bookings where refunds are not permitted.
• Charges authorized by family, friends, or associates with direct access to your card.
• Airline service failures (the airline, not Ticket Protection, is responsible).
• Force majeure events outside our control.
• Services or products already used fully or partially.

To rebut chargebacks, we may use information such as email records or recorded calls, in accordance with our Privacy Policy.

By using our services, you authorize bcflights.com to:

• Charge your card for the amount of any chargeback related to services/products you have fully or partially used.
• Charge your card for any bank fees applied to chargebacks requested without merit and rejected by the bank.